Refund policy

At Neiza, we uphold a no-return and refund policy, which implies that all transactions are final and ineligible for returns or refunds.

However, we extend an opportunity for a single alteration on our products within 30 days from the date of purchase.

To initiate an alteration request, kindly get in touch with us at neizashawls@gmail.com. Should your request be approved, we will furnish you with a shipping label and comprehensive instructions for sending your package to us. Please be aware that packages dispatched without prior alteration requests will not be accepted.

Note: No exchange and return for sale items

Feel free to reach out to us at neizashawls@gmail.com for any inquiries regarding returns.

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